Guest-First Service Leader | Flexible Schedule & Daily Pay

Perkins Restaurant & Bakery; Cape Coral (FL); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Educational assistance

Daily Pay

Health benefits

401(k) with match

Flexible schedule

Meal discounts

Employee discount program

Development pathway

College credits hours

Descripción de la vacante

Perkins Restaurant & Bakery in the United States is seeking a Service Leader to drive guest satisfaction by implementing company policies, ensuring standards, and managing daily operations. You will monitor safety, sanitation, and service quality while leading a team to deliver homestyle meals with a focus on value and guest experience.

The role emphasizes guest relations, cash handling, and adherence to procedures, with opportunities for career growth through a structured development pathway

Formación

• Basic skills such as sanitation, safety, and customer service taught through in-house training.
• Able to handle cash and operate cash register.
• Must be able to communicate clearly and coordinate multiple tasks simultaneously.

Responsabilidades

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Conocimientos

Customer service

Sanitation

Safety procedures

Descripción del empleo

Perkins Restaurant & Bakery in the United States is seeking a Service Leader to drive guest satisfaction by implementing company policies, ensuring standards, and managing daily operations. You will monitor safety, sanitation, and service quality while leading a team to deliver homestyle meals with a focus on value and guest experience.

The role emphasizes guest relations, cash handling, and adherence to procedures, with opportunities for career growth through a structured development pathway