Shift Leader - Guest Experience, Flexible Schedule

Perkins Restaurant & Bakery; Chaska (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Parental leave

401(k)

Competitive salary

Employee discounts

Flexible schedule

Educational assistance

Daily Pay

Health benefits

401(k) match

All-you-can-eat pancakes

Meal discounts

Development pathway

College credits

Job summary

Perkins Restaurant & Bakery in Minnesota is seeking a Service Leader to drive guest satisfaction by enforcing policies, procedures, and standards. You will supervise service, train staff, and ensure proper cash handling and safety adherence while maintaining a welcoming dining room environment.

In this role you lead by example during peak times, resolve guest concerns promptly, and collaborate with managers to achieve high-quality service and operational excellence across shifts.

Qualifications

• Basic skills such as sanitation, safety, and customer service taught through in-house training
• Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
• Must be able to communicate clearly
• Must be able to coordinate multiple tasks simultaneously

Responsibilities

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Skills

Sanitation & safety

Customer service

Clear communication

Multi-tasking

Job description

Perkins Restaurant & Bakery in Minnesota is seeking a Service Leader to drive guest satisfaction by enforcing policies, procedures, and standards. You will supervise service, train staff, and ensure proper cash handling and safety adherence while maintaining a welcoming dining room environment.

In this role you lead by example during peak times, resolve guest concerns promptly, and collaborate with managers to achieve high-quality service and operational excellence across shifts.