Guest-First Retail Leader & Talent Architect

Stand Out For Good, Inc; Wilmington (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Stand Out For Good, Inc. is seeking a dedicated team leader to drive full-cycle recruitment and build high-performing guest-first teams in our Wilmington, NC stores.

You will coach associates, model service standards, and ensure professional appearance and brand integrity. Responsibilities include sourcing top talent, coordinating interviews, onboarding, and maintaining staffing levels to support peak guest engagement and store performance.

Qualifications

• 3–5 years of experience in high-volume retail management with a track record of building diverse, high-performing teams.
• Human Resources experience is a plus.
• Deep understanding of store operations and staffing to maintain guest satisfaction.
• Relentless Guest First mentality and energetic leadership.
• Able to work a varied schedule, 40+ hours weekly including holidays, nights, and weekends.
• Strong eye for brand aesthetics and professional standards.
• Experienced with complex scheduling to ensure coverage during peak hours.
• Proactive recruiter who builds bench strength for growth.
• Ability to translate staffing metrics and turnover data into actionable strategies.
• Natural ability to motivate and develop others through authentic relationships.
• Comfort with high-stakes decision-making and constructive feedback.
• Think-outside-the-box mindset for sourcing and retaining talent.

Responsibilities

• Lead full-cycle recruitment to attract high-caliber candidates aligned with our mission and values.
• Coach associates and leadership to deliver exceptional guest experiences.
• Model service standards and ensure appearance and professionalism across the team.
• Oversee scheduling to balance associate availability with business needs.
• Onboard and train team members through company programs on skills and product knowledge.
• Serve as liaison between hiring leaders and candidates, managing open requisitions and communications.

Skills

High-volume retail

People leadership

HR experience

Store operations

Guest-first mindset

Scheduling expertise

Sourcing & interviewing

Staff development

Data-driven decisions

Communication

Job description

Stand Out For Good, Inc. is seeking a dedicated team leader to drive full-cycle recruitment and build high-performing guest-first teams in our Wilmington, NC stores.

You will coach associates, model service standards, and ensure professional appearance and brand integrity. Responsibilities include sourcing top talent, coordinating interviews, onboarding, and maintaining staffing levels to support peak guest engagement and store performance.