Guest-First Retail Associate | BOPS & Service Pro

Macy's; Raleigh (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit reviews

Employee Assistance Program

401(k) match

Paid time off

Paid holidays

Job summary

Macy's in Raleigh seeks an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, attention to detail, and a customer-first mindset. You’ll work a variety of shifts, including nights, weekends, and holidays, and help keep the shopping space clean, organized, and

Qualifications

• Customer-oriented retail experience is a plus.
• Ability to mult-task in a fast-paced environment.
• Effective communication with customers and coworkers.
• Comfort with cash handling and transactions.

Responsibilities

• Assist customers in all aspects of total store fulfillment, including BOPS, returns, and order pickups.
• Proactively maintain a clean, organized, and welcoming sales floor and pickup areas.
• Engage customers with genuine hospitality and build relationships.
• Support loyalty benefits and guide customers through checkout and service options.

Skills

Customer service

Communication

Teamwork

Cash handling

Multitasking

Problem solving

Tools

POS systems

Handheld devices

Job description

Macy's in Raleigh seeks an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, attention to detail, and a customer-first mindset. You’ll work a variety of shifts, including nights, weekends, and holidays, and help keep the shopping space clean, organized, and