Guest-First Restaurant Manager: Lead Teams & Service

Harri; Providence (RI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Employee discounts

Discounted meals

Monthly Bonus Plan

Job summary

Cafua Management Company, a large Dunkin Donuts franchise operator, is seeking a Restaurant Manager to lead a team with strong guest service and operational excellence. You will drive profitability while upholding Dunkin Standards and local laws, training staff, and delivering exceptional guest experiences.

The role emphasizes building a guest-first culture, coaching employees, ensuring safety and compliance, and executing promotions and product rollouts across a multi-site network.

Qualifications

• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours at a time.
• Must be 18+ years or older.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Recruit, hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Job description

Cafua Management Company, a large Dunkin Donuts franchise operator, is seeking a Restaurant Manager to lead a team with strong guest service and operational excellence. You will drive profitability while upholding Dunkin Standards and local laws, training staff, and delivering exceptional guest experiences.

The role emphasizes building a guest-first culture, coaching employees, ensuring safety and compliance, and executing promotions and product rollouts across a multi-site network.