Restaurant Manager — Lead a Guest-First Team & Growth

Dunkin' - Cafua Management Company; Scarborough (ME); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Employee discounts

Job summary

Cafua Management Company is seeking a Restaurant Manager to lead Dunkin Donuts franchise operations in a guest-first environment. You will recruit, train, and coach staff, ensure brand standards, and manage safety, quality, and profitability across shifts.

You will also implement promotions and product rollouts while maintaining strong guest service and compliance. The role requires leadership, strong communication, and the ability to drive performance within a busy restaurant network.

Qualifications

• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours at a time.
• Must be 18+ years or older.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Recruit, hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Job description

Cafua Management Company is seeking a Restaurant Manager to lead Dunkin Donuts franchise operations in a guest-first environment. You will recruit, train, and coach staff, ensure brand standards, and manage safety, quality, and profitability across shifts.

You will also implement promotions and product rollouts while maintaining strong guest service and compliance. The role requires leadership, strong communication, and the ability to drive performance within a busy restaurant network.