Guest-First Restaurant Leader & Team Coach

Harri; Concord (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

Two weeks of vacation

Complimentary and discounted meals

Job summary

Cafua Management Company is seeking a Restaurant Manager to lead and develop a team while delivering exceptional guest experiences in line with Dunkin’ franchise standards. The role emphasizes leadership, staffing, training, and operational excellence to drive profitability.

Responsibilities include coaching, performance reviews, cost controls, and ensuring safety, quality, and brand standards across all shifts.

Qualifications

• Leadership experience managing restaurant teams
• Ability to train and develop staff
• Strong communication with employees and guests
• Comfort with coaching and feedback to improve performance

Responsibilities

• Recruit, hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Skills

Leadership

Team management

Communication

Job description

Cafua Management Company is seeking a Restaurant Manager to lead and develop a team while delivering exceptional guest experiences in line with Dunkin’ franchise standards. The role emphasizes leadership, staffing, training, and operational excellence to drive profitability.

Responsibilities include coaching, performance reviews, cost controls, and ensuring safety, quality, and brand standards across all shifts.