Guest-First Front Desk Manager | Growth & Leadership

Gabriel Group; Chesterfield (MO); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Hotel and travel discounts

Employee recognition programs

Job summary

Midas Hospitality in Chesterfield, MO is seeking a Front Desk Manager to lead the Front Office team, elevate guest experiences, and drive operating efficiency. You will mentor agents, supervise shifts, ensure SOPs, and collaborate with housekeeping, sales, and revenue management to maximize occupancy and guest satisfaction.

The ideal candidate will have substantial Front Office leadership, a strong service mindset, and the ability to manage budgets and staff scheduling in a fast paced hotel

Qualifications

• Minimum front desk leadership experience.
• Experience supervising Front Desk Agents and Supervisors.
• Familiar with hotel PMS and SOPs.

Responsibilities

• Lead and oversee daily Front Desk operations to ensure efficient, professional, and consistent service.
• Supervise, coach, and support Front Desk Agents, Supervisors, and other Front Office associates.
• Ensure Front Desk associates and Supervisors are properly trained and cross-trained when appropriate.
• Maintain a visible and engaged leadership presence at the Front Desk.
• Review Front Office operations and work completed by associates to ensure accuracy and consistency.

Skills

Leadership

Guest service

Communication

Conflict resolution

Team development

Education

Post-high school coursework in Hotel Administration or Hospitality

Tools

PMS knowledge

Job description

Midas Hospitality in Chesterfield, MO is seeking a Front Desk Manager to lead the Front Office team, elevate guest experiences, and drive operating efficiency. You will mentor agents, supervise shifts, ensure SOPs, and collaborate with housekeeping, sales, and revenue management to maximize occupancy and guest satisfaction.

The ideal candidate will have substantial Front Office leadership, a strong service mindset, and the ability to manage budgets and staff scheduling in a fast paced hotel