Front Office & Hospitality Lead | Training & Ops Manager

StaffedUp; Maryland Heights (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Leadership growth opportunities

Flexible scheduling

Potential GM career path

Job summary

StaffedUp is seeking a hands-on Front Desk Supervisor/Guest Services Lead for a hotel/restaurant client in the Missouri Heights area. You will oversee front desk operations, greet guests, verify reservations, and promote loyalty programs while ensuring registration and checkout run smoothly.

Lead a team of front desk agents, schedule shifts, monitor service quality, and drive cost controls. A strong hospitality mindset and calm, proactive leadership are essential for success.

Qualifications

• 1+ years of supervisory or leadership experience in a restaurant environment.
• Strong leadership, communication, and decision-making skills.
• Hands-on, lead-from-the-front mentality.
• Ability to thrive in a fast-paced setting while staying calm under pressure.

Responsibilities

• Oversee front desk operations and registration/checkout流程 at the front desk.
• Greet guests, verify details, promote Hilton Honors, and ensure guest recognition.
• Accept payments, maintain house bank, and report receipts daily.
• Supervise front desk staff, assign tasks, and ensure cleanliness and organization.
• Provide ongoing training and support to front desk agents.
• Issue keys and manage security for safety deposit boxes.

Skills

Leadership

Communication

Decision making

Hands-on leadership

Teamwork

Hospitality passion

Job description

StaffedUp is seeking a hands-on Front Desk Supervisor/Guest Services Lead for a hotel/restaurant client in the Missouri Heights area. You will oversee front desk operations, greet guests, verify reservations, and promote loyalty programs while ensuring registration and checkout run smoothly.

Lead a team of front desk agents, schedule shifts, monitor service quality, and drive cost controls. A strong hospitality mindset and calm, proactive leadership are essential for success.