Guest-Facing Hotel Maintenance Technician

IHG Hotels; Massachusetts; On-site; USD 42,000 - 66,000; Full time

Job summary

IHG Hotels is seeking a Maintenance Representative to keep hotel operations running smoothly, from routine repairs to forward-looking planning for the next day. The role requires hands-on maintenance, strong safety practices, and guest-facing professionalism.

The candidate should have at least 1 year of maintenance or repair work, a high school diploma or vocational training, and familiarity with office tools and building management software.

Qualifications

• At least 1 year of maintenance or repair work experience.
• High school diploma or vocational training.
• Familiar with Microsoft Office, a building management programme and/or reporting tools like HotSos, Opera, Lutron, Bartech or Inncom.
• Basic knowledge of plumbing, electrics and preventative maintenance procedures.

Responsibilities

• Repair or replace items around the hotel and refurbish items in guest rooms.
• Organise supplies and ensure equipment is ready for the next day.
• Maintain safety and cleanliness of areas inside and outside the hotel.
• Follow preventative maintenance calendar and look for improvements.

Skills

Maintenance experience

Microsoft Office

Communication skills

Troubleshooting

Safety awareness

Education

High school diploma or related vocational training

CPO certification

Tools

Microsoft Office

HotSos

Opera

Lutron

Bartech

Inncom

Building management software

Job description

IHG Hotels is seeking a Maintenance Representative to keep hotel operations running smoothly, from routine repairs to forward-looking planning for the next day. The role requires hands-on maintenance, strong safety practices, and guest-facing professionalism.

The candidate should have at least 1 year of maintenance or repair work, a high school diploma or vocational training, and familiarity with office tools and building management software.