Guest-Facing Front Desk Agent — Create Unforgettable Stays

Spire Hospitality; Park Ridge (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Early pay or earned wage access

Medical

Dental

Vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

The Marriott Park Ridge, managed by SPIRE Hospitality, seeks a Front Desk Agent to warmly welcome guests and deliver exceptional service from check‑in to check‑out in a fast-paced hotel setting.

Ideal candidates have a high school diploma and about 1 year of front desk or guest‑facing experience; proficiency with MS Office is expected and hotel PMS experience is a plus. Hourly pay ranges from $18–$19 with full‑time benefits.

Qualifications

• High school diploma or equivalent required.
• 1 year of front desk experience preferred.
• Experience in guest-facing roles required.
• Proficient with MS Office; hotel PMS experience a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Front desk experience

Customer service

MS Outlook

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

Hotel PMS systems

Job description

The Marriott Park Ridge, managed by SPIRE Hospitality, seeks a Front Desk Agent to warmly welcome guests and deliver exceptional service from check‑in to check‑out in a fast-paced hotel setting.

Ideal candidates have a high school diploma and about 1 year of front desk or guest‑facing experience; proficiency with MS Office is expected and hotel PMS experience is a plus. Hourly pay ranges from $18–$19 with full‑time benefits.