Guest-Experience Front Desk Agent | Early Pay & Perks

Marriott-Internationa; Park Ridge (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Early pay access

Medical benefits

Dental benefits

Hotel discounts

401K

Job summary

Marriott Park Ridge seeks a Front Desk Agent to warmly welcome guests and provide exceptional service throughout their stay. You will work with a dedicated team to craft seamless experiences from arrival to departure.

Qualifications include a high school diploma and at least 1 year of front desk or guest-facing experience. Proficiency with MS Office and hotel PMS is a plus, and the role offers comprehensive benefits and hotel discounts.

Qualifications

• High school diploma or equivalent.
• At least 1 year Front Desk experience in hotels.
• Customer service or guest-facing experience required.
• Experience with MS Office and hotel PMS is a plus.

Responsibilities

• Deliver hospitality with warmth and guest satisfaction in mind.
• Respond to guest questions and requests promptly.
• Streamline check-in/check-out processes for guests.
• Answer incoming calls with professionalism.
• Excel at multitasking in a fast-paced environment.
• Handle guest concerns with effective service recovery.

Skills

Guest service

Multitasking

Communication

Phone etiquette

Education

High school diploma or equivalent

Tools

MS Office (Outlook/Word/Excel)

PMS systems

Job description

Marriott Park Ridge seeks a Front Desk Agent to warmly welcome guests and provide exceptional service throughout their stay. You will work with a dedicated team to craft seamless experiences from arrival to departure.

Qualifications include a high school diploma and at least 1 year of front desk or guest-facing experience. Proficiency with MS Office and hotel PMS is a plus, and the role offers comprehensive benefits and hotel discounts.