Front Desk Agent

Marriott-Internationa; Park Ridge (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Early pay access

Medical benefits

Dental benefits

Hotel discounts

401K

Job summary

Marriott Park Ridge seeks a Front Desk Agent to warmly welcome guests and provide exceptional service throughout their stay. You will work with a dedicated team to craft seamless experiences from arrival to departure.

Qualifications include a high school diploma and at least 1 year of front desk or guest-facing experience. Proficiency with MS Office and hotel PMS is a plus, and the role offers comprehensive benefits and hotel discounts.

Qualifications

• High school diploma or equivalent.
• At least 1 year Front Desk experience in hotels.
• Customer service or guest-facing experience required.
• Experience with MS Office and hotel PMS is a plus.

Responsibilities

• Deliver hospitality with warmth and guest satisfaction in mind.
• Respond to guest questions and requests promptly.
• Streamline check-in/check-out processes for guests.
• Answer incoming calls with professionalism.
• Excel at multitasking in a fast-paced environment.
• Handle guest concerns with effective service recovery.

Skills

Guest service

Multitasking

Communication

Phone etiquette

Education

High school diploma or equivalent

Tools

MS Office (Outlook/Word/Excel)

PMS systems

Job description

Description

The Marriott Park Ridge is seeking a Front Desk Agent to join their positive and talented team! Conveniently located within minutes of Woodcliff Lake, Nyack, The Outlets at Bergen Town Center and the excitement of New York City, our hotel provides sophisticated spaces, thoughtfully designed to make you feel at home. Join us for Breakfast at Brea’s and setup your remote office at our spacious work desk with high-speed internet. Sean O’Casey’s is waiting for dinner and drinks after a long day exploring Manhattan.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus

Hourly Range: $18- $19 per hour

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.