Guest Experience & Welcome Specialist

Stroum Jewish Community Center of Greater Seattle; Mercer Island (WA); On-site; USD 24,000 - 28,000; Full time

Job summary

Stroum Jewish Community Center is seeking a friendly Welcome Desk Associate to greet members and guests with warmth, learn names, and help them navigate our facilities on Mercer Island. You’ll process memberships, registrations, payments, and retail purchases, answer phones, and support café operations.

You’ll contribute to a safe, welcoming environment by addressing questions about programs, events, and services while delivering outstanding customer service and teamwork with staff across

Qualifications

• Customer service experience is required.
• Hospitality or front-desk experience is valuable.

Responsibilities

• Greet members and guests warmly and build rapport.
• Learn names and assist with navigation of SJCC facilities.
• Process memberships, registrations, payments, and retail purchases.
• Answer phones and assist visitors professionally and efficiently.
• Provide facility tours and information about programs, events, and offerings.
• Maintain a welcoming and organized Welcome Desk and support café operations.

Skills

People person

Calm under pressure

Customer service

Tech-savvy

Tools

POS systems

Job description

Stroum Jewish Community Center is seeking a friendly Welcome Desk Associate to greet members and guests with warmth, learn names, and help them navigate our facilities on Mercer Island. You’ll process memberships, registrations, payments, and retail purchases, answer phones, and support café operations.

You’ll contribute to a safe, welcoming environment by addressing questions about programs, events, and services while delivering outstanding customer service and teamwork with staff across