Guest Experience Concierge

Stroum Jewish Community Center; Town of Montana (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

The Stroum Jewish Community Center is looking for a Guest Experience Specialist who greets members and guests with warmth, learns names, guides tours, and helps people navigate programs and the facility.

You’ll process memberships, registrations, payments, and retail purchases, answer phones, and resolve concerns with empathy while keeping the lobby organized and welcoming. This role emphasizes hospitality and safety.

Qualifications

• Customer service experience is required.
• Experience in hospitality, hotels, customer-facing retail, recreation, community centers, or similar environments is especially valuable.
• Loves working with people and delivering friendly, helpful service.
• Ability to stay calm and organized in busy moments.

Responsibilities

• Greet every member and guest with warmth and hospitality.
• Learn members' names and build lasting relationships.
• Help families and visitors feel comfortable navigating the SJCC.
• Give engaging tours to potential members.
• Answer questions about memberships, programs, events, and facilities.
• Process memberships, registrations, payments, and retail items.
• Answer phones and assist visitors professionally and efficiently.
• Resolve concerns with empathy and sound judgment.
• Monitor lobby activity to maintain a safe and welcoming environment.
• Support café operations and other guest services as needed.

Skills

Customer service

Hospitality mindset

Communication skills

Multitasking

Tech-savvy

Job description

The Stroum Jewish Community Center is looking for a Guest Experience Specialist who greets members and guests with warmth, learns names, guides tours, and helps people navigate programs and the facility.

You’ll process memberships, registrations, payments, and retail purchases, answer phones, and resolve concerns with empathy while keeping the lobby organized and welcoming. This role emphasizes hospitality and safety.