Guest Experience Specialist

Stroum Jewish Community Center of Greater Seattle; Mercer Island (WA); On-site; USD 24,000 - 28,000; Full time

Job summary

Stroum Jewish Community Center is seeking a friendly Welcome Desk Associate to greet members and guests with warmth, learn names, and help them navigate our facilities on Mercer Island. You’ll process memberships, registrations, payments, and retail purchases, answer phones, and support café operations.

You’ll contribute to a safe, welcoming environment by addressing questions about programs, events, and services while delivering outstanding customer service and teamwork with staff across

Qualifications

• Customer service experience is required.
• Hospitality or front-desk experience is valuable.

Responsibilities

• Greet members and guests warmly and build rapport.
• Learn names and assist with navigation of SJCC facilities.
• Process memberships, registrations, payments, and retail purchases.
• Answer phones and assist visitors professionally and efficiently.
• Provide facility tours and information about programs, events, and offerings.
• Maintain a welcoming and organized Welcome Desk and support café operations.

Skills

People person

Calm under pressure

Customer service

Tech-savvy

Tools

POS systems

Job description

What You'll Do

• Welcome every member and guest with genuine warmth and hospitality.
• Learn members' names and build lasting relationships.
• Help families, visitors, and prospective members feel comfortable navigating the SJCC.
• Give engaging tours to potential members.
• Answer questions about memberships, programs, events, and facility offerings.
• Process memberships, registrations, payments, and retail purchases.
• Answer phones and assist visitors professionally and efficiently.
• Resolve concerns with empathy, sound judgment, and professionalism.
• Keep a watchful eye on activity throughout the lobby and entrance to help maintain a safe and welcoming environment.
• Monitor access control systems and follow established security procedures.
• Respond calmly during unexpected situations and know when additional support is needed.
• Help maintain an organized, clean, and inviting Welcome Desk.
• Support café operations and other guest services as needed.

We're Looking For Someone Who...

• Loves working with people.
• Naturally makes others feel welcome.
• Can stay calm and positive when things get busy.
• Notices the little details before others do.
• Enjoys solving problems and helping others.
• Is dependable, organized, and comfortable using technology.
• Can juggle multiple priorities without losing their smile.
• Understands that hospitality and safety go hand in hand.

Customer service experience is required. Experience in hospitality, hotels, customer-facing retail, recreation, community centers, or similar environments is especially valuable.

Why You'll Love Working Here

The SJCC is more than a fitness center or community center—it's a place where people of all ages come to learn, connect, celebrate, and build community.

Every day you'll interact with children heading to preschool, families attending events, members working out, older adults participating in programs, volunteers giving back, and guests visiting for the first time. You'll be part of creating an environment where everyone feels they belong.

Position pays $17.50 to $20.00 per hour based on experience.

For more information on our benefits please go to: https://sjcc.org/about/services/employment-at-the-j/

What Success Looks Like

Success in this role isn't measured by how many phone calls you answer.

It's measured by the member who walks in and is greeted by name.

The family who leaves thinking, "Everyone here was so welcoming."

The visitor whose problem you solved before it became frustrating.

The calm professionalism you bring during busy moments.

And the confidence that everyone who enters our building feels safe, welcomed, and cared for.

Physical Requirements

This is an active, customer-facing role. You'll spend much of your shift standing, greeting guests, providing tours, assisting members, moving throughout the facility, and responding to operational needs. The position also involves occasional lifting of up to 25 pounds and the use of computers and point-of-sale systems. Reasonable accommodations may be made for qualified individuals with disabilities.

Join Our Team

At the Stroum Jewish Community Center, our mission is to strengthen community by providing a welcoming place where people connect, grow, and thrive.

If you're passionate about delivering outstanding customer service and creating memorable experiences for every person who walks through our doors, we'd love to hear from you.

The Stroum Jewish Community Center is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is welcomed, respected, and valued. Qualified applicants will receive consideration for employment without regard to any protected status under applicable law.