Guest Experience & Sales Specialist

European Wax Center, Inc.; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Employee discount

Job summary

European Wax Center, Inc. is seeking a Sales & Guest Experience Associate to welcome guests, assess needs, and recommend waxing services and retail products. You’ll drive sales, meet goals, and prebook future visits while delivering an exceptional guest experience in a fast-paced environment.

As a key holder, you will open/close the center, greet guests warmly, and maintain brand standards at the front desk. Training helps you grow product knowledge and sales skills.

Qualifications

• One year of service or retail experience; sales experience preferred.
• Proactive, adaptable problem solver and positive team player.
• Exceptional interpersonal and communication skills.
• Comfortable using point-of-sale systems and computers.
• Able to adapt to different guest personalities and stay calm under pressure.
• Commitment to keeping a clean and organized workspace.

Responsibilities

• Sell service packages, memberships, and retail products to guests, and prebook their next visit.
• Own your individual sales goals and performance metrics.
• Learn each guest’s needs, preferences, and skincare goals, and recommend the right services and products.
• Know our services, packages, promotions, and retail line to clearly explain waxing benefits.
• Serve as a key holder, responsible for opening and closing the center.
• Greet guests warmly, book appointments, and resolve questions or concerns quickly and professionally.
• Keep the front desk and lobby organized and up to brand standards.
• Take part in ongoing training to grow your product knowledge and sales skills.

Skills

Sales experience

Customer service

Interpersonal communication

Team player

Tools

POS systems

Computers

Job description

European Wax Center, Inc. is seeking a Sales & Guest Experience Associate to welcome guests, assess needs, and recommend waxing services and retail products. You’ll drive sales, meet goals, and prebook future visits while delivering an exceptional guest experience in a fast-paced environment.

As a key holder, you will open/close the center, greet guests warmly, and maintain brand standards at the front desk. Training helps you grow product knowledge and sales skills.