Guest Experience & Wax Sales Specialist

European Wax Center; Marlborough (MA); Hybrid; USD 31,000 - 52,000; Full time

Job summary

European Wax Center in Marlborough, MA is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere while leveraging sales skills to meet guest skincare goals.

The role includes educating guests on wax pass options, promotions, and prebooking, with a focus on delivering exceptional guest experiences. Flexible shifts, base pay plus commission, and opportunities to grow with the brand are offered.

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Job description

European Wax Center in Marlborough, MA is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere while leveraging sales skills to meet guest skincare goals.

The role includes educating guests on wax pass options, promotions, and prebooking, with a focus on delivering exceptional guest experiences. Flexible shifts, base pay plus commission, and opportunities to grow with the brand are offered.