Guest Experience & Skin Care Sales Associate

European Wax Center; Marshall Corner (MA); On-site; USD 21,000 - 34,000; Part time

Job summary

European Wax Center in Brockton, MA is seeking a Guest Service/Sales Associate. You will create a warm, welcoming atmosphere and drive sales through helpful interactions and knowledge of our wax services and retail line.

The role emphasizes meeting guests' skincare goals, prebooking, and delivering exceptional service. You will work at the front desk, greet guests, educate on promotions, and support team goals.

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills.
• Proficiency with point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Commitment to maintaining a clean and organized work environment.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Skills

Interpersonal skills

Communication

Sales experience

Customer service

Education

High School diploma

Tools

POS systems

Job description

European Wax Center in Brockton, MA is seeking a Guest Service/Sales Associate. You will create a warm, welcoming atmosphere and drive sales through helpful interactions and knowledge of our wax services and retail line.

The role emphasizes meeting guests' skincare goals, prebooking, and delivering exceptional service. You will work at the front desk, greet guests, educate on promotions, and support team goals.