Guest Experience & Wax Sales Specialist

European Wax Center; Germantown (MD); On-site; USD 16,531 - 27,552; Full time

Job summary

European Wax Center is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere for guests and drive sales through informed service. You will greet guests, discuss skincare goals, and educate them on waxing options and promotions, while maintaining a tidy front desk and adhering to brand standards.

The role emphasizes strong communication, teamwork, and ongoing product knowledge training to deliver memorable guest experiences.

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Proficiency in point-of-sale systems.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly demeanor to set a positive experience.
• Engage guests to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, promotions, and waxing benefits.
• Uphold brand standards, handle reservations, and resolve guest questions promptly.
• Maintain an organized front desk and assist colleagues with product knowledge.
• Participate in ongoing training to stay current on brand knowledge and sales techniques.

Skills

Customer service

Communication

Sales ability

Tools

POS systems

Job description

European Wax Center is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere for guests and drive sales through informed service. You will greet guests, discuss skincare goals, and educate them on waxing options and promotions, while maintaining a tidy front desk and adhering to brand standards.

The role emphasizes strong communication, teamwork, and ongoing product knowledge training to deliver memorable guest experiences.