Guest Experience & Wax Sales Associate

European Wax Center, Inc.; Ramsey (NJ); On-site; USD 21,000 - 34,000; Full time

Job summary

European Wax Center, Inc. is seeking a Guest Service/Sales Associate in Ramsey, NJ. The role focuses on creating a warm, welcoming guest experience while driving sales through knowledgeable product and service recommendations.

You will educate guests on wax pass options, current promotions, and the benefits of regular waxing, while maintaining a polished front desk and collaborating with the team to achieve sales goals.

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting a positive tone.
• Engage guests to understand needs, preferences, and skincare goals.
• Proactively educate guests on wax pass options, promotions, and benefits of regular waxing; prebooking.
• Explain and promote retail offerings and services; assist with reservations.
• Address guest inquiries, resolve concerns promptly and professionally, ensuring satisfaction.
• Maintain an organized front desk and lobby; uphold brand cleanliness standards.
• Share product knowledge with colleagues and participate in ongoing training.

Skills

Customer service

Sales experience

POS systems

Communication skills

Adaptability

Tools

POS software

Job description

European Wax Center, Inc. is seeking a Guest Service/Sales Associate in Ramsey, NJ. The role focuses on creating a warm, welcoming guest experience while driving sales through knowledgeable product and service recommendations.

You will educate guests on wax pass options, current promotions, and the benefits of regular waxing, while maintaining a polished front desk and collaborating with the team to achieve sales goals.