Guest Experience & Upsell Specialist

Great Wolf Lodge; Grand Mound (WA); In loco; USD 20.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with employer match

Paid vacation time off

Parental leave

Waterpark passes

Employee discounts

Great Wolf University training

Descrizione del lavoro

Great Wolf Lodge in United States is seeking a Guest Service & Sales Agent to drive revenue and deliver exceptional guest experiences. You will promote suites, upgrades, and packages while handling check-in/out and payments with accuracy.

This role emphasizes consultative selling in a fast-paced environment, offering incentive pay and comprehensive benefits. The Lodge highlights growth opportunities and a supportive team culture.

Competenze

• Flexibility with schedule including nights, weekends, holidays.
• Strong customer service and/or sales experience.
• Background check and drug screening required.
• Empathy and desire to serve others; proactive guest engagement.
• Teamwork, communication, and ability to multitask in a fast-paced setting.

Mansioni

• Welcome and assist guests with check-in/check-out using property systems.
• Promote lodge offerings and upgrades to boost revenue.
• Engage guests with proactive conversations to uncover needs.
• Handle inquiries with warmth and concierge-level service.
• Verify guest identity, process payments, and manage billing.
• Maintain records, manage belongings, and relay guest feedback.

Conoscenze

Customer service

Sales experience

Communication

multitasking

Teamwork

Empathy

Mobile tech

Formazione

High School Diploma or equivalent

Strumenti

Guest management software

Front desk software

Descrizione del lavoro

Great Wolf Lodge in United States is seeking a Guest Service & Sales Agent to drive revenue and deliver exceptional guest experiences. You will promote suites, upgrades, and packages while handling check-in/out and payments with accuracy.

This role emphasizes consultative selling in a fast-paced environment, offering incentive pay and comprehensive benefits. The Lodge highlights growth opportunities and a supportive team culture.