Guest Experience & Sales Associate

Great Wolf Lodge; Gurnee (IL); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Incentives

Discounted vacations

Great Wolf University

Well-being program

Diversity and inclusion

Descripción de la vacante

Great Wolf Lodge in Gurnee, IL, is seeking a Guest Service & Sales Agent. You’ll drive revenue by promoting upgrades and resort offerings while delivering exceptional guest experiences. The role blends check-in/out duties with consultative selling in a fast-paced environment.

You’ll engage guests to uncover needs, handle inquiries, and use mobile tools to provide seamless service; strong teamwork and communication are essential to succeed and advance within hospitality roles.

Formación

• Flexibility with schedule, including nights, weekends, and holidays.
• Strong previous customer service and/or sales experience.
• Successful background check and drug screening.
• Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences.
• Enthusiastic, positive, proactive, and dependable.
• Strong teamwork and communication abilities.
• Demonstrated multitasking and prioritization skills in a fast-paced environment.
• Experience or ability to learn using mobile technology, front desk software, and self-service kiosks.

Responsabilidades

• Welcome and assist guests with check-in and check-out processes using property management systems.
• Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling.
• Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction.
• Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service.
• Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences.
• Accurately verify guest identity, process secure payments, and manage billing with precision.
• Maintain accurate records of guest stays, room assignments, and transactions.
• Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up.
• Communicate guest needs and feedback to appropriate departments for timely resolution.
• Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression.
• Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay.

Conocimientos

Customer service

Sales experience

Empathy

Communication

Teamwork

Multitasking

Tech savvy

Educación

High School Diploma or equivalent

Herramientas

Front desk software

Self-service kiosks

Mobile devices

Descripción del empleo

Great Wolf Lodge in Gurnee, IL, is seeking a Guest Service & Sales Agent. You’ll drive revenue by promoting upgrades and resort offerings while delivering exceptional guest experiences. The role blends check-in/out duties with consultative selling in a fast-paced environment.

You’ll engage guests to uncover needs, handle inquiries, and use mobile tools to provide seamless service; strong teamwork and communication are essential to succeed and advance within hospitality roles.