Hotel PBX & Guest Communications Specialist

Talentify; Healdsburg (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

EEO employer

Drug-free workplace

Job summary

Montage International seeks a motivated PBX Operator to serve as the heartbeat of our hotel, handling all incoming and outgoing calls with professionalism and a guest-focused mindset.

This role requires strong communication skills, multitasking ability, and a commitment to hospitality standards. You will work on-site in Healdsburg, CA, delivering accurate messages and supporting front desk operations while staying informed about local events.

Qualifications

• High School Diploma or equivalent required.
• Previous communications or switchboard experience preferred.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Must have excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Remaining aware of daily events, restaurant, entertainment, and special events in local area.
• Ensuring wake up calls are properly monitored and promptly placed within hotel policies and standards.
• Managing 3-4 calls per minute.
• Posting appropriate telephone charges when required.
• Adhering to safety regulations and emergency procedures.
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more.
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary.
• Performing any other job related duties as assigned.

Skills

High School Diploma

Switchboard experience

Communication skills

Multi-tasking

Computer basics

Telephone etiquette

Education

High School Diploma or equivalent

Job description

Montage International seeks a motivated PBX Operator to serve as the heartbeat of our hotel, handling all incoming and outgoing calls with professionalism and a guest-focused mindset.

This role requires strong communication skills, multitasking ability, and a commitment to hospitality standards. You will work on-site in Healdsburg, CA, delivering accurate messages and supporting front desk operations while staying informed about local events.