Guest Experience & Training Lead

Chipotle Mexican Grill group; Royal Oak (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Chipotle Mexican Grill, Inc. in Royal Oak, MI is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served and that the restaurant crew is well trained.

This role keeps a clean line, monitors line equipment, supports food safety, resolves customer incidents, and helps develop future Service Leaders while contributing to office administration as needed.

Qualifications

• Understanding Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, write, read, and understand the primary language of the work location.
• High school diploma.
• Restaurant experience.

Responsibilities

• Ensure great tasting, high quality food is served.
• Resolve food quality issues.
• Support food safety including hand washing, glove changes, time and temperature checks, and Daily Food Safety Checklist adherence.
• Resolve customer incidents and maintain positive customer experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross train all front of house Crew.
• Assist with Crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties such as banking, cash handling policies, and office paperwork.
• Maintain office equipment and supplies.
• Ensure adequate quantity of supplies.

Skills

Food safety knowledge

Cash handling experience

Office paperwork familiarity

Strong communication skills

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill, Inc. in Royal Oak, MI is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food is prepared and served and that the restaurant crew is well trained.

This role keeps a clean line, monitors line equipment, supports food safety, resolves customer incidents, and helps develop future Service Leaders while contributing to office administration as needed.