Guest Experience & Tickets Specialist

Six Flags Great Adventure; Allentown (NJ); On-site; USD 18,000 - 26,000; Full time

Job summary

Six Flags Great Adventure is hiring for a Guest Relations role to assist Guests with questions and concerns during their visit. You will resolve ticket issues, season pass matters, and provide guidance to ensure a positive experience at the park.

The role requires a friendly, outgoing personality, basic computer skills, and the ability to work in a fast-paced environment, including nights, weekends, and holidays. Bilingual abilities are a plus.

Qualifications

• Must be at least 16 years old.
• Outgoing personality with willingness to approach and actively engage guests.
• Knowledge of computers and ability to adapt to changes in software applications.
• Organized with ability to multi-task.
• Ability to communicate effectively in English (reading, speaking, understanding). Bi-lingual helpful but not required.
• Flexible schedule, may include long hours, nights, weekends and holidays.
• Ability to work efficiently in a fast-paced, changing environment.
• Ability to adapt to changing policies and procedures.
• Willingness to assist in other department aspects when requested.
• Comfortable assisting and issuing attraction access passes to guests with disabilities.

Responsibilities

• Handle various ticket transactions including advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all Guest concerns including park information, compliments, and complaints via phone, email, or in person.
• Utilize multiple strategies to achieve the best Guest recovery for the guest.
• Work with computer programs for Six Flags applications and multi-task between programs to resolve tasks.
• Answer guest questions and provide proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with enthusiasm and pride while interacting with Guests.
• Ensure Guest Safety and Satisfaction in their visit to Six Flags while upholding high performance standards for all areas.
• Ensure imaginations, cleanliness, and courtesy standard requirements are met.
• Develop positive relationships with all in-park departments.

Job description

Six Flags Great Adventure is hiring for a Guest Relations role to assist Guests with questions and concerns during their visit. You will resolve ticket issues, season pass matters, and provide guidance to ensure a positive experience at the park.

The role requires a friendly, outgoing personality, basic computer skills, and the ability to work in a fast-paced environment, including nights, weekends, and holidays. Bilingual abilities are a plus.