Guest Experience Specialist - Tickets & Pass Support

Six Flags Great Adventure; Old Bridge (NJ); On-site; USD 18,000 - 26,000; Full time

Job summary

Six Flags Great Adventure seeks a Guest Services Associate to assist guests with questions and concerns, and to resolve ticket and season pass issues. You will operate ticket transactions, provide guidance, and ensure guest satisfaction with enthusiasm and professionalism.

The role requires adaptability to a fast-paced park environment, strong English communication, and willingness to work flexible hours, including nights and holidays.

Qualifications

• Must be at least 16 years old.
• Excellent English communication skills.
• Friendly, approachable attitude.
• Comfort with computer programs and software.
• Willing to work a flexible schedule including nights, weekends, and holidays.
• Willing to assist guests with attraction passes for guests with disabilities.

Responsibilities

• Assist guests with questions, comments, and concerns about their experience.
• Handle ticket transactions including advanced sales, group sales, season passes, and problem resolution.
• Resolve guest concerns via phone, email, or in person and provide proper guidance.
• Utilize multiple programs and multi-task to resolve tasks efficiently.
• Promote the park with enthusiasm and pride while interacting with guests.
• Ensure guest safety and satisfaction during their visit and uphold standards.
• Maintain image, cleanliness, and courtesy standards.
• Develop positive relationships with in-park departments.

Skills

Outgoing personality

Customer service

English proficiency

Computer literacy

Education

High school diploma or equivalent

Job description

Six Flags Great Adventure seeks a Guest Services Associate to assist guests with questions and concerns, and to resolve ticket and season pass issues. You will operate ticket transactions, provide guidance, and ensure guest satisfaction with enthusiasm and professionalism.

The role requires adaptability to a fast-paced park environment, strong English communication, and willingness to work flexible hours, including nights and holidays.