Guest Experience Ambassador

Six Flags Great Adventure; Jackson (NJ); On-site; USD 17,000 - 22,000; Part time

Job summary

Six Flags Great Adventure in New Jersey is seeking a Guest Services Associate to assist guests with questions, comments, and concerns about their visit. You will resolve issues related to tickets, season passes, Flash Pass, and memberships on-site or by phone.

The role requires a friendly, outgoing personality, solid computer skills, and the ability to multi-task across multiple systems while delivering accurate information, guiding guests, and offering appropriate compensation when needed.

Qualifications

• Must be at least 16 years old.
• Outgoing personality and willingness to engage with guests.
• Knowledge of computers and ability to adapt to software applications.
• Organized with the ability to multi-task.
• Clear English communication; bilingual is helpful but not required.
• Flexible schedule including nights, weekends and holidays.
• Ability to work in a fast-paced environment and adapt to changing policies.
• Willing to assist in other department tasks when requested.
• Comfortable assisting guests with attraction access passes for guests with disabilities.

Responsibilities

• Handle various ticket transactions including advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
• Handle all guest concerns including park information, compliments, and complaints via phone, email, or in person.
• Use multiple strategies to obtain results and provide guest recovery.
• Work with computer programs for Six Flags applications and multi-task across programs to resolve tasks.
• Answer guest questions and provide proper guidance when necessary.
• Offer appropriate compensation based on the guest's concern.
• Promote the park with enthusiasm and pride while interacting with guests.
• Ensure guest safety and satisfaction and uphold high performance standards.
• Ensure imagine, cleanliness, and courtesy standard requirements are met.
• Develop positive relationships with in-park departments.

Skills

Outgoing personality

Computer skills

Multi-tasking

English proficiency

Bi-lingual helpful (not required)

Job description

Six Flags Great Adventure in New Jersey is seeking a Guest Services Associate to assist guests with questions, comments, and concerns about their visit. You will resolve issues related to tickets, season passes, Flash Pass, and memberships on-site or by phone.

The role requires a friendly, outgoing personality, solid computer skills, and the ability to multi-task across multiple systems while delivering accurate information, guiding guests, and offering appropriate compensation when needed.