Guest Services Specialist: Park Experience & Tickets

Six Flags Great Adventure; Beachwood (NJ); On-site; USD 18,000 - 26,000; Full time

Job summary

Six Flags Great Adventure in Beachwood, NJ is hiring a Guest Services Associate to assist guests with questions, tickets, season passes, and memberships. You will resolve ticket and pass issues and provide warm, helpful service.

You will handle inquiries by phone, email, or in person, promote the park with enthusiasm, maintain safety standards, and work with in-park departments to ensure a positive guest experience for every guest.

Qualifications

• Must be at least 16 years old.
• Outgoing personality and willingness to engage guests.
• Knowledge of computers and adaptability to software applications.
• Organized with ability to multi-task.
• Must communicate effectively in English; bilingual helpful but not required.
• Flexible schedule including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and adapt to changing policies.
• Willing to assist in other department tasks as needed.
• Comfortable issuing attraction access passes to guests with disabilities.

Responsibilities

• Assist guests with questions and resolve ticket, season pass, Flash Pass, or membership issues.
• Handle ticket transactions including advanced sales, group sales, complimentary tickets, and promotional tickets.
• Address guest concerns via phone, email, or in person and provide guest recovery when appropriate.
• Utilize park computer programs and multi-task across several applications to resolve tasks.
• Answer guest questions and provide proper guidance as needed.
• Promote the park with enthusiasm and pride during guest interactions.
• Ensure guest safety and satisfaction and uphold park standards.
• Develop positive relationships with in-park departments.

Skills

Customer service

Multitasking

Computer skills

English communication

Flexibility

Tools

Ticketing software

CRM systems

Job description

Six Flags Great Adventure in Beachwood, NJ is hiring a Guest Services Associate to assist guests with questions, tickets, season passes, and memberships. You will resolve ticket and pass issues and provide warm, helpful service.

You will handle inquiries by phone, email, or in person, promote the park with enthusiasm, maintain safety standards, and work with in-park departments to ensure a positive guest experience for every guest.