Front Desk Concierge & Guest Experience

Six Flags Great Adventure; Jackson (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Six Flags Great Adventure is seeking a Front Desk Agent to check guests in/out of the hotel and deliver exceptional service throughout their stay. You will communicate clearly and assist guests while upholding Six Flags' standards of guest service.

The role requires 18+ with strong computer skills, familiarity with Opera, and ability to multitask in a fast-paced environment. Shifts include mornings/nights/weekends/holidays; experience with cash handling a plus.

Qualifications

• Must be 18 years or older.
• General computer knowledge required.
• Experience with Credit Card Machine and cash handling preferred.
• Friendly, outgoing “people” person with a good attitude and smile.
• Comfortable answering and transferring calls.
• Knowledge of Opera software preferred.
• Knowledge of hotel property and safari hours.
• Ability to multi-task and work in a fast-paced environment.
• Knowledge of hotel, theme park, water park hours and offerings.
• Able to work mornings, nights, weekends, holidays and other shifts.
• Driver's license preferred.
• Organizational skills and attention to detail.

Responsibilities

• Courteously welcome guests and provide excellent service to ensure guest satisfaction.
• Respond to or channel guest requests/complaints to the proper manager.
• Handle guest billing in a professional manner.
• Use problem-solving skills to handle any guest issue.
• Communicate with other departments to address requests and concerns.
• Provide details and property information for guest stays.
• Operate the Front Desk system (Opera) to make reservations, review stay details, and billing information.
• Check-in guests, establish credit, and provide accurate information.
• Create and distribute room keys and staff keys.
• Handle phone calls from guests and the public.
• Arrange transportation needs for shuttling and check-ins/outs.
• Adhere to house rules, policies, and safety standards.
• Coordinate with management and other departments as needed.
• Create customized itineraries for guests.

Skills

General computer knowledge

Microsoft Office

Customer service

Phone handling

Problem solving

Multitasking

Calm under pressure

Communication

Teamwork

Organizational skills

Tools

Opera PMS

Job description

Six Flags Great Adventure is seeking a Front Desk Agent to check guests in/out of the hotel and deliver exceptional service throughout their stay. You will communicate clearly and assist guests while upholding Six Flags' standards of guest service.

The role requires 18+ with strong computer skills, familiarity with Opera, and ability to multitask in a fast-paced environment. Shifts include mornings/nights/weekends/holidays; experience with cash handling a plus.