Guest Experience & Ticketing Specialist

flyover-chicago

Chicago (IL)

On-site

USD 21,000 - 29,000

Full time

4 days ago

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Job summary

Flyover Attractions in Chicago is hiring a Ticket and Retail Agent (T&R) to ensure smooth, friendly guest flow at the attraction. You may wear multiple hats including Retail and Photo Agent, Ticket Seller, Scanner, Greeter, and Reservationist.

Seasonal part-time and regular full-time roles are available, with compensation at $18/hr USD. You will interact with guests, provide accurate information, process tickets, and support photo packages while maintaining a safe environment and high service

Qualifications

Availability to work a variety of shifts including days, evenings, weekends and holidays.
Able to stand for extended periods indoors and outdoors.
Ability to lift loads up to 30 pounds as needed.
Solid knowledge about Chicago and local area.
Experience in tourism/hospitality is an asset.
Cash handling and POS experience is an asset.

Responsibilities

Greeting guests, scanning tickets, and answering questions in a welcoming manner.
Providing accurate information on experience, price, restrictions and content.
Editing guest photos and knowledge of photo packages and backgrounds.
Cash handling and reconciliation.
Encouraging upsells at the Point of Sale when appropriate.
Ensuring safety procedures are followed and reporting concerns.
Leading by example to uphold procedures and service standards.
Communicating efficiently using radio protocols.
Assisting with evacuation and shelter-in-place procedures when needed.
Sharing knowledge about Navy Pier, Chicago and other attractions.