Guest Experience Ambassador

Flyover LLC; Chicago, Northern (IL, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Flyover Attractions located in Chicago is hiring Guest Experience Guides (GEG) to ensure a fun, engaging and safe guest journey. Roles include Greeter, Flight Guide, Entry Scanner and Photographer, with shifts for part-time seasonal and full-time positions.

Your duties include greeting guests, sharing accurate information, capturing photos, guiding queues, and ensuring safety. Prior experience in tourism is a plus; all applicants welcome.

Qualifications

• Availability to work a variety of shifts including days, evenings, weekends and holidays.
• Able to stand for extended periods indoors and outdoors.
• Able to lift up to 30 pounds as needed.
• Solid knowledge of Chicago and local area is a plus.
• Tourism/hospitality experience is an asset.
• Public speaking experience is an asset.
• Language skills beyond English are an asset.

Responsibilities

• Greet guests and answer questions in a welcoming manner.
• Provide accurate information about experiences, prices, restrictions, and content.
• Capture guest photos and understand photo packages and backgrounds.
• Organize large groups and communicate wait times clearly.
• Guide guests around the attraction and assist with iRide gondolas.
• Ensure safety precautions are followed and report concerns.
• Lead by example in safety and service standards.
• Communicate using radio protocol effectively.
• Assist with evacuation and shelter procedures in emergencies.
• Share knowledge about Navy Pier, Chicago and nearby attractions.

Skills

Fun and engaging

Flexibility

Problem solving

Attention to detail

Self-motivated energy

Job description

Flyover Attractions located in Chicago is hiring Guest Experience Guides (GEG) to ensure a fun, engaging and safe guest journey. Roles include Greeter, Flight Guide, Entry Scanner and Photographer, with shifts for part-time seasonal and full-time positions.

Your duties include greeting guests, sharing accurate information, capturing photos, guiding queues, and ensuring safety. Prior experience in tourism is a plus; all applicants welcome.