Guest Experience Guide: Tickets, Photo & Retail

Flyover LLC; Chicago, Northern (IL, KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Flyover Attractions in Chicago is seeking a Guest Experience Guide for Ticket & Retail roles. Seasonal part-time and regular full-time positions are available, with a wage of $18/hr USD. You will greet guests, scan tickets, assist with photo options, handle cash, and promote upsells while upholding safety standards.

Join our team to share knowledge about Navy Pier, Chicago, and nearby attractions, providing outstanding guest experiences with flexibility for a fast-paced venue.

Qualifications

• Availability to work varied shifts including days, evenings, weekends and holidays.
• Able to stand for extended periods indoors and outdoors.
• Ability to lift up to 30 pounds as needed.
• Solid knowledge of Chicago and local area.
• Tourism/hospitality experience is a plus.
• Cash handling and POS experience is an asset.
• Public speaking experience is an asset.
• Fluency in a language in addition to English is an asset.

Responsibilities

• Greet guests, scan tickets, and answer questions in a welcoming way.
• Provide accurate information on experience, pricing, restrictions, and content.
• Edit guest photos and understand photo packages/backgrounds.
• Handle cash and reconcile cash drawer.
• Encourage upsells at the point of sale when appropriate.
• Ensure safety precautions are followed and report concerns to Supervisors.

Skills

Cash handling

POS knowledge

Public speaking

Second language

Tools

Point of Sale software

Job description

Flyover Attractions in Chicago is seeking a Guest Experience Guide for Ticket & Retail roles. Seasonal part-time and regular full-time positions are available, with a wage of $18/hr USD. You will greet guests, scan tickets, assist with photo options, handle cash, and promote upsells while upholding safety standards.

Join our team to share knowledge about Navy Pier, Chicago, and nearby attractions, providing outstanding guest experiences with flexibility for a fast-paced venue.