Guest Experience Team Leader - Service & Engagement

Roundel; New Hampshire; On-site; USD 33,000 - 55,000; Full time

Job summary

The Service & Engagement Team Leader at Target in Greenland, NH leads a team of hourly associates to deliver an Easy, Inspiring and Friendly guest experience while supporting drive-up, pickup and in-store services.

You will plan workloads, develop team members, monitor key metrics, and uphold safety and compliance. This full-time role requires strong communication and a people-focused mindset, with opportunities for growth and benefits.

Qualifications

• High school diploma or equivalent is required.
• Minimum 18 years of age.
• Retail experience preferred but not required.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead a team of hourly associates, including interviewing, coaching, evaluating and retaining talent.
• Deliver exceptional guest experiences and drive loyalty initiatives.
• Plan daily/weekly workload to meet service and sales goals.
• Assist in drive-up, pick-up, and other guest services to optimize efficiency.
• Monitor store operations and coach team on safety and compliance.

Skills

Team leadership

Guest service

Interviewing

Coaching

Training

Retail operations

Problem solving

Communication skills

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash register

POS systems

Job description

The Service & Engagement Team Leader at Target in Greenland, NH leads a team of hourly associates to deliver an Easy, Inspiring and Friendly guest experience while supporting drive-up, pickup and in-store services.

You will plan workloads, develop team members, monitor key metrics, and uphold safety and compliance. This full-time role requires strong communication and a people-focused mindset, with opportunities for growth and benefits.