Guest Experience Team Leader (Retail)

Target; Millbury (MA); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Paid holidays

Job summary

Target is seeking a Service and Engagement Team Leader to guide Guest Advocates and Front of Store staff toward delivering exceptional guest experiences. You will lead daily operations, coach team members, and drive loyalty initiatives while maintaining a welcoming store environment.

The role requires a high school diploma, 18+ age, and retail experience is preferred. Expect a dynamic schedule with nights, weekends, and holidays, plus comprehensive training and benefits.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience preferred.
• Lead and hold others accountable.
• Effective communication and multitasking abilities.

Responsibilities

• Deliver guest experience commitments and ensure consistent operations.
• Lead and develop a team of Guest Advocates and Front of Store staff.
• Observe performance, provide feedback, and coach for improvement.
• Review area metrics and align team on goals and execution.
• Support promotions, store priorities, and loyalty programs.
• Maintain safety, compliance, and customer service standards.

Skills

Guest service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Target is seeking a Service and Engagement Team Leader to guide Guest Advocates and Front of Store staff toward delivering exceptional guest experiences. You will lead daily operations, coach team members, and drive loyalty initiatives while maintaining a welcoming store environment.

The role requires a high school diploma, 18+ age, and retail experience is preferred. Expect a dynamic schedule with nights, weekends, and holidays, plus comprehensive training and benefits.