Guest Experience Team Leader

Target; St. Louis (MO); On-site; USD 30,000 - 52,000; Full time

Job summary

Target is looking for a Service and Engagement Team Leader to guide guest interactions and lead a store team. The role focuses on delivering a consistent guest experience, coaching associates, and meeting daily and weekly sales goals in a fast-paced environment.

You will manage workload, coordinate training, and ensure accurate drive-up and pickup services while upholding safety and store standards.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience preferred.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Work independently and as part of a team.
• Flexible work schedule including nights and holidays.
• Capable of lifting up to 44 pounds.
• Willing to learn and follow safety procedures.

Responsibilities

• Deliver guest experience commitments and create an Easy, Inspiring and Friendly guest experience.
• Train and coach team members to meet guest service standards.
• Plan daily/weekly workload to support business priorities.
• Lead a team of hourly team members and drive sales goals.
• Support and enable drive-up and pickup orders accurately and efficiently.
• Ensure safety, compliance and proper handling of merchandise.

Skills

High School Diploma

18+ Years

Retail Experience

Accountability

Communication Skills

Teamwork

Workload Management

Customer Focus

Adaptability

Education

High school diploma or equivalent

Tools

Handheld Scanners

Job description

Target is looking for a Service and Engagement Team Leader to guide guest interactions and lead a store team. The role focuses on delivering a consistent guest experience, coaching associates, and meeting daily and weekly sales goals in a fast-paced environment.

You will manage workload, coordinate training, and ensure accurate drive-up and pickup services while upholding safety and store standards.