Guest Experience Lead & Team Coach

Target; Pikesville (MD); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discount

Job summary

Target is seeking a Service and Engagement Team Leader to drive guest experience and lead a team of Guest Advocates and Front of Store Attendants in a dynamic retail setting. The role emphasizes coaching, operations, and achieving store sales and service goals.

You will train team members, monitor performance, and ensure smooth daily workflows, including drive-up and pickup services, while maintaining safety and policy compliance.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.

Responsibilities

• Deliver consistently excellent guest experience and support store leadership goals.
• Lead and coach a team of Guest Advocates and Front of Store Attendants.
• Manage workload and ensure accurate execution of drive-up and pickup tasks.
• Uphold safety, security, and compliance standards across the store.

Job description

Target is seeking a Service and Engagement Team Leader to drive guest experience and lead a team of Guest Advocates and Front of Store Attendants in a dynamic retail setting. The role emphasizes coaching, operations, and achieving store sales and service goals.

You will train team members, monitor performance, and ensure smooth daily workflows, including drive-up and pickup services, while maintaining safety and policy compliance.