Guest Experience Team Lead

Target; Chicago (IL); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discount

Paid time off

Paid holidays

Job summary

Target is seeking a Service and Engagement Team Leader to elevate guest experiences in-store and via digital channels. You will lead a team of Guest Advocates and Front of Store staff, coaching them to deliver fast, friendly service and maintain store standards.

You will handle daily workflows, monitor performance metrics, and participate in training and development opportunities to grow within the retail environment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team with flexible scheduling.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Lead a team of hourly team members with coaching, development and accountability.
• Plan daily/weekly workload to support business priorities and sales goals.
• Support and promote Target Loyalty Programs and guest services.
• Ensure compliance with safety, security and store policies.

Skills

Guest service

Communication

Team leadership

Problem solving

Education

High school diploma or equivalent

Must be at least 18 years of age

Job description

Target is seeking a Service and Engagement Team Leader to elevate guest experiences in-store and via digital channels. You will lead a team of Guest Advocates and Front of Store staff, coaching them to deliver fast, friendly service and maintain store standards.

You will handle daily workflows, monitor performance metrics, and participate in training and development opportunities to grow within the retail environment.