Guest Experience Leader - Service & Engagement

Roundel; Northern (KY); Hybrid; USD 30,000 - 51,000; Full time

Job summary

Target is hiring a Service and Engagement Team Leader to oversee guest interactions in-store and lead a team to achieve service and sales goals. You will prioritize guest experience, coach hourly associates, and manage daily workloads to align with store priorities.

The role requires strong communication and leadership skills, with an expected ability to adapt in a fast-paced environment and oversee safety, training, and performance coaching.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Strong communication and leadership skills.

Responsibilities

• Deliver exceptional guest experience and lead a team to meet service commitments.
• Plan daily/weekly workload to support store priorities and goals.
• Hire, coach and develop a team of hourly associates.
• Provide training and development conversations for team members.
• Ensure safety, security and loss prevention best practices are followed.

Skills

Guest service

Leadership

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Cash register operations

Job description

Target is hiring a Service and Engagement Team Leader to oversee guest interactions in-store and lead a team to achieve service and sales goals. You will prioritize guest experience, coach hourly associates, and manage daily workloads to align with store priorities.

The role requires strong communication and leadership skills, with an expected ability to adapt in a fast-paced environment and oversee safety, training, and performance coaching.