Guest Experience Team Leader

Harri; San Rafael (CA); On-site; USD 32,000 - 40,000; Full time

Job summary

Harri is seeking a Team Leader to supervise front-of-house and kitchen support, ensuring guests receive exceptional service and quality meals. You will train staff, coach on hospitality standards, and lead the team to maintain cleanliness and efficient operations.

The role emphasizes guest focus, adherence to safety policies, and proactive problem-solving during busy periods, with an emphasis on teamwork and performance standards.

Qualifications

• Experience supervising a restaurant team and delivering guest satisfaction.
• Ability to train and coach team members using standard materials.
• Strong communication skills and the ability to handle busy times calmly.

Responsibilities

• Lead and coach team to deliver exceptional guest experiences.
• Oversee order taking and cashiering during peak periods.
• Ensure cleanliness, food safety, and compliance with policies.
• Model brand standards and train staff on hospitality practices.
• Coordinate team resources to cover all roles on shift.

Skills

Team Leadership

Guest Service

Communication

English Proficiency

Training & Coaching

Integrity

Tools

POS systems

Restaurant software

Job description

Harri is seeking a Team Leader to supervise front-of-house and kitchen support, ensuring guests receive exceptional service and quality meals. You will train staff, coach on hospitality standards, and lead the team to maintain cleanliness and efficient operations.

The role emphasizes guest focus, adherence to safety policies, and proactive problem-solving during busy periods, with an emphasis on teamwork and performance standards.