Guest Experience Floor Lead - Hospitality & Service

Harri; West Hollywood (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Harri is seeking a Floor Supervisor to lead hospitality service, coach team members, and assist with daily restaurant operations. You will help ensure exceptional guest experiences, maintain service standards, and coordinate with kitchen and bars to support smooth shifts.

This role emphasizes coaching, safety, and adherence to policies while enabling growth into management opportunities. The position is hourly and non-exempt, requiring a presence on the floor during service and flexibility to

Qualifications

• Minimum 1 year experience in hospitality, restaurant operations, or a leadership role preferred.
• Strong guest service, communication, and interpersonal skills.
• Ability to effectively coach and motivate team members.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to remain calm and professional in a fast-paced environment.
• Knowledge of restaurant operations, service standards, food safety practices, and responsible alcohol service requirements.
• Availability to work evenings, weekends, holidays, and other shifts as business needs require.

Responsibilities

• Lead by example in delivering elevated hospitality and service excellence by fostering memorable guest experiences, proactively addressing guest concerns, and assisting with approved guest recovery efforts.
• Engage with guests to identify opportunities to enhance the guest experience by maintaining a visible presence on the floor during service, conducting table touches, and communicating guest feedback to management.
• Maintain a calm, professional demeanor during periods of high volume, service disruptions, or challenging guest situations.
• Support daily floor operations, special events, large parties, and private dining functions while maintaining service standards.
• Monitor service flow and coordinate with Front of House and Back of House teams to support efficient operations.
• Conduct opening, closing, and shift readiness checks to ensure service stations, dining areas, and supplies remain organized and ready.
• Communicate operational updates, daily priorities, and business needs to team members throughout the shift.

Skills

Hospitality leadership

Guest service

Communication

Coaching

Organizational skills

Problem-solving

Decision-making

Calm under pressure

Food safety knowledge

Responsible alcohol service

Availability evenings/weekends/holidys

Education

Job description

Harri is seeking a Floor Supervisor to lead hospitality service, coach team members, and assist with daily restaurant operations. You will help ensure exceptional guest experiences, maintain service standards, and coordinate with kitchen and bars to support smooth shifts.

This role emphasizes coaching, safety, and adherence to policies while enabling growth into management opportunities. The position is hourly and non-exempt, requiring a presence on the floor during service and flexibility to