Guest Experience Team Lead | Service & Engagement

Target; Saint Cloud (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Employee discount

401(k)

Job summary

Target is seeking a Service and Engagement Team Leader to enhance guest experiences in our Saint Cloud, MN store. You will lead a team of hourly associates, coach on service standards, and drive loyalty through effective store operations.

The role emphasizes coaching, accountability, and a guest-centric culture with flexibility to work a variable schedule, including nights and weekends, while maintaining safety and compliance standards.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Previous retail experience preferred.
• Able to lead and hold others accountable.
• Good communication and guest interaction skills.

Responsibilities

• Deliver guest experience commitments and maintain a friendly store atmosphere.
• Train, coach and develop team members to meet standards.
• Monitor metrics and adjust workloads to meet store goals.
• Ensure smooth operations for drives, pickup, and in-store experiences.
• Maintain safety, security and compliance in daily tasks.

Skills

Guest service

Team leadership

Communication

Customer focus

Problem solving

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target is seeking a Service and Engagement Team Leader to enhance guest experiences in our Saint Cloud, MN store. You will lead a team of hourly associates, coach on service standards, and drive loyalty through effective store operations.

The role emphasizes coaching, accountability, and a guest-centric culture with flexibility to work a variable schedule, including nights and weekends, while maintaining safety and compliance standards.