Guest Experience Team Leader - Flexible Schedule & Growth

Target; Hurricane (WV); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid vacation

Employee discount

Job summary

Target is seeking a Service and Engagement Team Leader to lead hourly team members in delivering outstanding guest experiences and efficient in-store operations. The role requires strong guest interaction skills, the ability to work in a fast-paced retail environment, and leadership to coach and develop the team.

Responsibilities include driving service quality, managing workload, and supporting loyalty programs while ensuring compliance with store standards and safety guidelines.

Qualifications

• Desire to help guests and build a positive guest experience.
• Strong communication and interpersonal skills.
• Ability to lead and develop hourly team members.

Responsibilities

• Deliver consistent guest experience commitments to create an Easy, Inspiring and Friendly environment.
• Ensure team understands and delivers Target's guest experience commitments and operations.
• Observe performance and provide feedback while recognizing great guest moments.
• Review metrics and drive actions to improve guest experience and store results.
• Lead a team of Guest Advocates and Front of Store Attendants, driving loyalty and service quality.
• Oversee onboarding and ongoing coaching to close skill gaps within the team.
• Plan daily/weekly workload to meet store goals and guest engagement targets.
• Support loyalty programs by educating about benefits and features.

Skills

Customer service

Team leadership

Education

High school diploma or equivalent

Job description

Target is seeking a Service and Engagement Team Leader to lead hourly team members in delivering outstanding guest experiences and efficient in-store operations. The role requires strong guest interaction skills, the ability to work in a fast-paced retail environment, and leadership to coach and develop the team.

Responsibilities include driving service quality, managing workload, and supporting loyalty programs while ensuring compliance with store standards and safety guidelines.