Guest Experience & Operations Leader

Urban Air Adventure Parks; Plymouth (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

An indoor adventure park in Plymouth is seeking a highly motivated Manager to lead a team, ensure exceptional customer service, and achieve operational excellence. The ideal candidate will have supervisory experience in hospitality, strong communication skills, and a passion for team development. This role involves hiring, training, and motivating staff, while maintaining a fun and safe environment for all guests. Flexibility to work evenings and weekends is required.

Qualifications

• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, etc.) preferred.
• 1+ year supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification preferred.
• Strong communication skills in writing and verbally.

Responsibilities

• Cultivate a team environment for exceptional customer service.
• Assist in hiring and retention of staff.
• Develop weekly schedules for staffing levels.
• Lead staff through effective motivation.
• Ensure execution of employee recognition programs.

Skills

Hospitality experience

Supervisory skills

Communication skills

Team development

Problem-solving

Job description

An indoor adventure park in Plymouth is seeking a highly motivated Manager to lead a team, ensure exceptional customer service, and achieve operational excellence. The ideal candidate will have supervisory experience in hospitality, strong communication skills, and a passion for team development. This role involves hiring, training, and motivating staff, while maintaining a fun and safe environment for all guests. Flexibility to work evenings and weekends is required.