Guest Experience & Team Culture Lead

Live Nation Entertainment Inc; Los Angeles (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Live Nation Entertainment is seeking an Employee & Guest Experience Supervisor for the Hollywood Palladium in Los Angeles. You will administer programs that support employee engagement, recognition, and guest service initiatives to create an exceptional show-day experience.

You will train staff, manage the service standards of Safety, Care, Encore, and Efficiency, and drive fan-centric service improvements.

Qualifications

• Experience in guest-facing roles or event operations preferred.
• Strong communication and public speaking skills.
• Ability to work in a fast-paced venue environment.
• Customer-focused mindset with problem-solving abilities.
• Team-oriented with a one-crew mentality.

Responsibilities

• Plan and implement employee engagement activities and communications.
• Oversee the employee break area and on-site care initiatives.
• Administer the employee recognition program and celebrate service wins.
• Lead training and coaching for guest services and safety standards.
• Develop fan-focused initiatives for service recovery and milestones.
• Prepare and review day-of-show and post-show reports with leadership.
• Identify opportunities to streamline events and remove hassles for fans and staff.
• Contribute to special on-site projects as needed.

Skills

Customer service

Public speaking

Communication

Tools

Microsoft Office Suite

CANVA

Job description

Live Nation Entertainment is seeking an Employee & Guest Experience Supervisor for the Hollywood Palladium in Los Angeles. You will administer programs that support employee engagement, recognition, and guest service initiatives to create an exceptional show-day experience.

You will train staff, manage the service standards of Safety, Care, Encore, and Efficiency, and drive fan-centric service improvements.