Venue Guest Experience Lead — Part-Time

Live Nation Entertainment Inc; California; On-site; USD 28,000 - 34,000; Part time

Job summary

Live Nation Entertainment Inc. in Hollywood, CA seeks a Venue Guest Experience Supervisor to lead employee engagement, guest service and training at the Hollywood Palladium.

You will drive a ONE-CREW culture, manage recognition programs, and coordinate on-site fan moments while ensuring safety and service standards. The role requires 1–3 years in a similar setting, strong communication, and proficiency with Microsoft Office and CANVA; lifting up to 30 lbs and a busy venue environment.

Qualifications

• 1–3 years of related work experience.
• Able to lift up to 30 lbs.
• Proficient with MS Office and CANVA.

Responsibilities

• Oversee employee engagement and guest service initiatives.
• Manage employee break area vibe and appreciation events.
• Administer employee recognition programs and culture-building activities.
• Lead on-site service training and coaching with venue managers.
• Develop fan-focused service recovery and guest milestones.
• Complete day-of-show and post-show guest service reports and analyze data.
• Identify process improvements to reduce event day hassles.
• Handle special projects related to guest-facing/e employee programs.

Skills

People-oriented

Public speaking

Team player

Problem solving

Communication skills

Tools

Microsoft Office

CANVA

Job description

Live Nation Entertainment Inc. in Hollywood, CA seeks a Venue Guest Experience Supervisor to lead employee engagement, guest service and training at the Hollywood Palladium.

You will drive a ONE-CREW culture, manage recognition programs, and coordinate on-site fan moments while ensuring safety and service standards. The role requires 1–3 years in a similar setting, strong communication, and proficiency with Microsoft Office and CANVA; lifting up to 30 lbs and a busy venue environment.