VIP Lounge Experience Concierge

Live Nation Worldwide, Inc.; Los Angeles (CA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Worldwide, Inc. is seeking a front-of-house host for the Vinyl Room at the Hollywood Palladium. You will welcome guests, manage seating, and guide patrons through exclusive experiences within the lounge and Palladium complex.

The role focuses on delivering a premium guest experience, upselling membership options, and coordinating with the Ops Director to ensure smooth nightly operations, while maintaining a polished professional appearance.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Must have a flexible schedule.

Responsibilities

• Serve as the first and most important point of contact for Vinyl Room guests, members, and high-profile clients.
• Greet every guest with warm, composed professionalism that reflects the listening lounge aesthetic.
• Manage guest flow, check-ins, and seating assignments with precision to maintain ambiance and service rhythm.
• Provide guidance to guests on Vinyl Room amenities, programming, menu offerings, and exclusive experiences within VR and Palladium.
• Proactively upsell premium seating, membership upgrades, and nightly lounge access to concert patrons both inside and outside the venue.
• Track upsell conversions and communicate opportunities to the Ops Director for nightly reporting.
• Maintain the appearance of the lobby, check-in area, and entry pathways to meet Vinyl Room standards.
• Relay membership inquiries, VIP notes, and guest feedback to Operations Director and marketing teams.
• Give proper recognition to Live Nation Executives, Members and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Maintain articulate vocabulary with the ability to adapt and socialize with the current audience.
• Maintain exemplary and professional grooming standards.

Skills

Guest relations

Diplomacy

Multitasking

Verbal skills

Organizational skills

Interpersonal skills

Flexible schedule

High-end hospitality

Education

High School Diploma or equivalent

Job description

Live Nation Worldwide, Inc. is seeking a front-of-house host for the Vinyl Room at the Hollywood Palladium. You will welcome guests, manage seating, and guide patrons through exclusive experiences within the lounge and Palladium complex.

The role focuses on delivering a premium guest experience, upselling membership options, and coordinating with the Ops Director to ensure smooth nightly operations, while maintaining a polished professional appearance.