Guest Experience Supervisor - Valet & Concierge

Premium Parking; Miami (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Premium Parking is seeking an Hospitality Supervisor to lead on-site hotel operations, coach valet and hospitality teams, and ensure a warm guest experience from curb to lobby. You will manage traffic flow, safety, and daily administrative tasks, partnering with the Account Manager to uphold service standards and the company ethos: People Deserve Great Places.

This full-time, on-site role in Miami demands flexibility, physical stamina, and a commitment to impeccably polished service while

Qualifications

• Valid driver's license and ability to drive standard and automatic vehicles.
• Strong communication skills and professional image.
• Prior management experience in parking, hospitality, or service is preferred.

Responsibilities

• Create a warm, professional first impression for all guests entering the property.
• Support and coach valet attendants and hospitality associates on service standards and engagement.
• Assist guests with luggage, inquiries, directions, and hotel-specific protocols.
• Handle elevated guest concerns with professionalism and elevate to leadership when needed.
• Ensure team members maintain polished, professional appearance standards.
• Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.
• Ensure safe and efficient flow of vehicles during peak periods, events, and high-volume check-in times.
• Monitor parking operations and support enforcement of hotel-specific parking rules or procedures.
• Conduct site walkthroughs to identify and address safety or operational issues.
• Act as the onsite point of leadership during assigned shifts, providing direction and support to hospitality teams.
• Assist with onboarding and training of new team members.
• Provide in-the-moment coaching for service delivery, safety, and procedures.
• Communicate staffing needs, performance concerns, or operational updates to the Account Manager.
• Ensure all safety standards and operating procedures are followed by team members.
• Report accidents, incidents, unsafe conditions, or operational hazards immediately.
• Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.
• Conduct basic inspections of equipment, signage, and lighting; report maintenance needs promptly.
• Complete required daily checklists, shift reports, and incident documentation.
• Ensure key control, ticket management, and vehicle logging procedures are followed.
• Coordinate with hotel partners and maintain communication regarding guest flow and service expectations.

Skills

Valid Driver's License

Vehicle operation (standard & auto

Communication skills

Professional image

Leadership experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Premium Parking is seeking an Hospitality Supervisor to lead on-site hotel operations, coach valet and hospitality teams, and ensure a warm guest experience from curb to lobby. You will manage traffic flow, safety, and daily administrative tasks, partnering with the Account Manager to uphold service standards and the company ethos: People Deserve Great Places.

This full-time, on-site role in Miami demands flexibility, physical stamina, and a commitment to impeccably polished service while