Guest Experience Supervisor & SOP Leader

Beachview Rentals; Newport Beach (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance (employer-paid)

Dental insurance (employer-paid)

Vision insurance (employer-paid)

401(k) with company match

Life/AD&D

Paid Time Off

Paid Sick Leave

Job summary

Beachview Rentals in Newport Beach, CA seeks a Guest Experience Supervisor to train and support the GE team, manage guest escalations, and refine SOPs. You will be the primary escalation point and serve as Manager on Duty when on-site, ensuring timely, high-quality guest service.

Requirements include 2–3 years in hospitality, 6–12 months as a trainer, excellent communication, and proficiency with Salesforce and Google Apps; this is an onsite role with an hourly rate of $26.

Qualifications

• 2–3 years of hospitality, guest relations or customer service experience.
• 6–12 months of trainer or team-lead experience.
• Thorough knowledge of guest experience standards and best practices.
• Excellent verbal and written communication skills.
• Working knowledge of Salesforce and Google Apps.
• Excellent organizational skills with ability to handle competing priorities.
• Strong problem-solving skills.
• Knowledge of properties, inventory and inventory management systems.

Responsibilities

• Perform day-to-day Guest Experience Liaison duties.
• Coordinate GE daily tasks and assignments.
• Serve as main point of contact for interdepartmental communication; act as MOD when needed.
• Represent GE on conference calls when GE Manager is unavailable.
• Assist in covering scheduling gaps and administrative tasks.

Skills

Hospitality experience

Trainer or team lead

Communication skills

Salesforce

Google Apps

Organization

Problem solving

Inventory knowledge

Tools

Salesforce

Google Apps

Job description

Beachview Rentals in Newport Beach, CA seeks a Guest Experience Supervisor to train and support the GE team, manage guest escalations, and refine SOPs. You will be the primary escalation point and serve as Manager on Duty when on-site, ensuring timely, high-quality guest service.

Requirements include 2–3 years in hospitality, 6–12 months as a trainer, excellent communication, and proficiency with Salesforce and Google Apps; this is an onsite role with an hourly rate of $26.