Overnight Guest Services Supervisor

Savour Hospitality Group; Cleveland (OH); Hybrid; USD 40,000 - 54,000; Full time

Job summary

Marriott - Key Tower in Cleveland, OH is seeking a Night Audit Supervisor to manage guest check-ins/outs, handle late arrivals, and ensure accurate nightly reporting. The role emphasizes strong communication, teamwork, and independent work to support smooth night operations.

The position requires at least 2 years of related experience, excellent written and verbal communication, and the ability to collaborate with staff while working independently.

Qualifications

• Minimum 2 years of related experience.
• Excellent written and oral communication skills.
• Ability to work independently and in a team.

Responsibilities

• Organize, confirm and process guest check-ins/check-outs and adapt to changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports and communicate findings to the next shift.
• Complete cashier and closing reports, counting the bank at the end of each shift.
• Record wake-up calls and route to the proper department.
• Notify security of emergencies, lost items or theft.
• Maintain contingency lists and communicate messages during emergencies.

Skills

Communication skills

Teamwork

Independent worker

Job description

Marriott - Key Tower in Cleveland, OH is seeking a Night Audit Supervisor to manage guest check-ins/outs, handle late arrivals, and ensure accurate nightly reporting. The role emphasizes strong communication, teamwork, and independent work to support smooth night operations.

The position requires at least 2 years of related experience, excellent written and verbal communication, and the ability to collaborate with staff while working independently.